Drop off was just as easy hand the keys back at the airport and done. Turo is a company that allows you to make money by renting your car out to its members. Truro Golf Club: Address, Phone Number, Truro Golf Club Reviews: 4.5/5 However, they refuse to be more specific. If you charge guests for eligible incidental costs––fuel replacement, tickets, tolls, cleaning fees, or smoking fees––you’ll receive 100% of the approved amount. MoneySense is not responsible for content on external sites that we may link to in articles, . I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. Customer support is available online 24/7 to answer your questions, and 24/7 roadside assistance is just a call away to keep you safe and on the road. Turo, Inc. On January 24, 2018, a complaint was filed against Turo Inc., (Turo) by the San Francisco City Attorney’s office. I had to send two more times. * 24/7 support & roadside assistance. I should note that there will always be negative instances with any kind of service so you just need to decide if you’re comfortable with the risks. The vehicle was disabled in a legal parking spot at my vacation rental and I was physically present when the tow truck that TURO called picked the vehicle up. We hung up and I tried the chat, and it wasn't working. A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. They kept saying I would get an email . I like to be as professional as possible I expect the same from the company the owner of the vehicle and the insurance company but it would comes down to being bulshit or being deceived I don’t need to talk to anyone other than the owner of the vehicle. He pulled over and we got his insurance and contact info. For more information, please read our policies. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes. No explanation was given however. Turo’s business performance has been impressive in the face of Covid, … Then, I did not hear from him for several days. After many days and a couple of check-ins from me the cleaning fee was applied, but of course, the discount was not. They dont take calls. The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. Turo Is great. The new office is spacious … Turo is the car rental sibling of AirBnb, and thank heavens for them! Please help me!! Advertise United States (EN) Estados Unidos (ES) Canada (EN) Canada (FR) United Kingdom My account. I am a Turo host and I have had my cars impounded twice, the delays of impounding were 30 days. My boyfriend who was an approved driver was driving. | Read 21-40 Reviews out of 8,060 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. 5.0 (212 trips) All-Star Host. San Francisco, CA. The company is unique in that its services function much like an Airbnb for rental cards, save for the fact that, in most cases, you have to meet the car’s owner in order to pick up the keys at the beginning of the rental and drop them off when the rental period concludes. Both convenience and communication were spot on! I didn’t like that I had I would have had to pay a $50 fee to change my pick up location that was only 11 minutes from the initial location. So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Do you agree with Turo’s 4-star rating? 30+ days ago. I know we just met, but where are you from and how old are you? Do you agree with Turo’s 4-star rating? Turo has guidelines for pricing, but it’s really up to you to decide what to charge. Three quick bullet-points about doing rentals through Turo: 1-The wide variety of cars and pricing available. What are the Best Places to Work in 2020? The call reference number is XXXXXXX). After discovering that I would be expected to take my car through a car wash before returning it to avoid a cleaning fee, I decided to add the post-trip cleaning add on. Rating Details. Start your review of Turo! Read WestJet’s COVID refunds—can you get your money back? He let me know via email that day that it would take longer to fix the glitch in their system. Alternatively, if you need a vehicle when you’re on vacation, Turo is a good and often cheaper alternative to your traditional car rental company. This guys hired the debt collection agency against me for the damage I didn’t make! All reviews jacobs ladder walking trails swimming pool tennis courts hidden gem picnic tables nice walk great trails splash pad natural beauty in town picnic lunch beautiful scenery nova scotia truro area great spot stairs waterfall hike playground middle canteen. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. He gave me a terrible review, and Turo customer service doesn't want to remove the review. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. KennO555 wrote a review Sep 2020. A Treasure of a Park. Turo is a game changer. turo.com. Do you agree with Turo’s star rating? I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle. The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn’t even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. I would like to expose the fraudulent treatment I received by TURO the car sharing company. Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Turo Reviews 8,541 • Excellent . Add car to favorites. The price was about half of any of the well known names. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. While I was searching vehicles in Orlando, Turo had 10 cars available right at the airport while many others could be delivered directly for free. Two days ago I wrote an article about short-term car leasing with insurance coverage and talked about Turo. Check out what 8,289 people have written so far, and share your own experience. Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." A vibrant community over 10 million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership. Feb 07, 2020 Marisel. I plan to place my vehicle on this as a Host now that I'm convinced it's a great side income if you use your vehicle a lot! This review is for the Turo customer service runaround I received. It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.” This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. If you read something you feel is inaccurate or misleading, we would love to hear from you. Share on Linkedin Obviously, with first being told it was covered and now this flip flop saying it isn’t, I am not trusting a representative’s word without seeing how they are characterizing the damage. You can’t take advantage of everyone there are certain people you cannot take advantage of and that one is me. If you have commercial rental insurance to cover you, your car, and your customers, and would like to waive vehicle protection provided via Turo, you’ll earn 80% of the trip price. They gave me the car with 1/8 of a tank of gas and got it back with 3/4 tank. | Read 8,001-8,020 Reviews out of 8,289 Sort. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. Add car to favorites. This was my first time renting a vehicle from Turo and it was great from now on this is the way I will rent a vehicle again times are changing and in some cases it changing for the better like this one Thank you so much Turo keep up the good work. © 2002-2021 Ratehub Inc. All rights reserved. 4.2 ★ ★ ★ ★ ★ 84 % Recommend to a Friend. published review 8/18/20 I started hosting on a Turo less than a month ago. You will need to purchase separate damage protection through Turo.com if you want coverage. Discounts and Special Offers. My car was impounded for 30 days TWICE! I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. Do you agree with Turo’s star rating? Why because I would not put up the shit with the owner of the vehicle or the insurance company or the company Turbo. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. Un premier rapport d'expertise prouvait que nous n'étions pas coupable et que c'est le moteur de la voiture qui avait un problème. You’ll set your own daily price and any discounts or delivery fees, within Turo’s limits. I tried contacting Turo but it turns out you can only reach customer service through a chat box. It sparked my curiosity to start exploring some available stats, regarding how Turo works and how it has scaled in Canada to compete with the Agency Car Rental. If and when I rent a vehicle from any person from Turbo and they claim that there’s a scratch or a little crack on the windshield that was not there before me renting it I swear they will not get $1 from me. Skip To Content. It’s pretty straight forward. We analyse hundreds of thousands of used cars daily. Hyundai Elantra 2013. Apparently Turo does some kind of insurance frauds. American Express Canada does NOT cover damage protection for car rentals on Turo.com. While I was searching vehicl… By Elva L. guadalajara. Alas, after probably 5+ hours of effort on my end, I did not receive the discount shown on their website. Beacuse they did nothing about it. Job Work/Life Balance. You’ll want to keep your calendar up to date and respond as soon as you can to any requests. Turo charged me $260 in misc fees when the battery died on the car I rented. | Read 81-100 Reviews out of 7,524. Are we in 1980 or something??? This is an extremely frustrating and stressful process and I’m worried about my health as this triggers my anxiety! I am not taking quotes that you have internally generated by whatever policies you have (that I apparently am not allowed to read as evidenced by the incredible amount of pushback I’ve had with getting this language to read for myself) as an explanation in any way. Share on Facebook Turo claims that because I turned down the offer of a replacement key I am at fault. Voice your opinion today and hear what 8541 customers have already said. I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. If you offer Extras, you’l Case#: CGC-18-563803. They have several phone numbers. Overall, I found Turo's customer service very disappointing. For confirmation, or have any other questions about travel insurance through American Express Canada, you can call the insurance provider at 1-800-243-0198. It’s pretty straight forward. 93 dollars to fix the damage on Mercedes bumper! Write a review Write a review Reviews 5,406 Write a review. Find out which companies made the list & which companies are hiring near you! I rented a cool convertible to have my Florida vacation in with my children. Do you agree with Turo’s star rating? Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. Check out what 8,060 people have written so far, and share your own experience. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. used it on my holiday to Canada from Scotland and it was easiest thing to book. If he gets it replaced for $340 (as he quoted me- I have a screenshot), why would I pay twice that for a fix up that didn’t actually cost that much? 5.0 (228 trips) All-Star Host. Voice your opinion today and hear what 8714 customers have already said. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. We had some flight delays that caused us to be several hours late and our provider was very considerate and accommodating. “Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. It went that far that yesterday the debt collectors reached out to me! Therefore, I refuse to take anyone’s word on this seeing as it is not clear to me that any specific representative I am talking to knows what the actual policy is apart from some vague language on your website. In Canada, you can obtain insurance coverage through Turo in 4 provinces: Alberta, Ontario, Quebec, and Nova Scotia. not a result of an accident or third party damage). Featured. With the help of Turo, a customer can choose from over 8000 unique models and Turo offer the customers with daily affordable drivers to rare and luxurious specialty car all at one places. Home Car rental alternatives Canada - Toronto. Apparently the only way to get these charges dropped is to go to small claims court. Generating Customer Reviews on Turo. MoneySense continues to update and make changes to correct any factual errors. Please, MoneySense is fully owned by Ratehub Inc. but remains editorially independent. Do you agree with Turo's TrustScore? Now in Canada, or 3 stars will prevent that guest from booking them. To hear from him for several days what 7524 customers have already said turo reviews canada most rental.! The vehicle 150 miles total compared to most cars on there Turo employees about Turo culture salaries. E-Mail when a reply is posted of expected that they were sending a tow truck very, very hard do... Made a mistake with the listing down the offer of a personal finance and budget travel expert at.. Hours late and our provider was very considerate and accommodating the offer of a replacement key I looking... At retirement Turo - I have had my car 1000 miles in days... 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