I’m not exactly sure when it started but now it takes about 10 minutes for the lights to turn on. You can use a Hue dimmer without a bridge to reset bulbs. Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. What Hue can do; Ambiance lighting; Smart secure lighting; Daily activity lighting; Home entertainment ; Smart outdoor lighting; How to use Hue. My Alexa no longer recognizes my Hue A1 “old version” bulb. If you don’t need to be connected to use it at home. My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. Have 6 lights, (3 plays and 3 hue color lights). You’re Getting a “iCloud Data Sync in Progress” Pop-Up. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. After 5 minutes my Hue Bridge 2.0 disconnects completely and cannot be reached via any apps or meethue.com unless I press the button again. In our experience, Auto Search can be flaky from time to time, while Manual Search almost always works. Contact our … Is there an issue with Alexa and the “old version” of the bulb? Enter it in and tap “Turn Off”. As such, I’ve been browsing for blogs or other sources of assistance, and found this site. Both TV and GAME work great and sync to whatever is being shown on the screen. It really depends on the dimmer switch, though. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. I’ve also been experiencing an issue where my bridge loses internet connection. Since we launched in 2006, our articles have been read more than 1 billion times. If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems. Hit “Delete from My iPhone” to continue. Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue … It's like the Sky Q box can't trump the other inputs. 1. After that, click on “add serial number” option on the app. Well, this could be due to a problem with the settings. I do everything the page asks. The Hue sync box now supports Dolby Vision, HDR10+, infrared remote controls, and voice commands — giving you more ways to experience surround lighting. Next, you’ll need to enter in your Apple ID password to confirm the removal of your iCloud account. Hue smart lighting. Serial number is 342ACE 7EA, Please give instructions for bulb replacement. If you find that your lights only turn on some of the time—or that your Dimmer switches aren’t quite as reliable as you’d like—there are a number of possible causes. Philips Hue Bridge Lights Meaning. I’ve added the hue skill and redone the advice here a few times but nothing seems to allow me to switch the thing on or off vocally. I have a similar routine called “relax” that will dim these same bulbs. Connect your Hue Sync Box to your TV with the HDMI cable that is in the box Connect your HDMI devices (DVD player, gaming consoles, Chromecast…) to your Hue Sync Box Power on your Hue Sync Box by connecting it to the power adaptor, using the cable that is in the box The LED will start blinking blue, confirm in the app that this is the case Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. Here is how you can setup the Hue Bridge in a few simple steps: Step 1 Delete the bulb and add it again to the Hue Bridge. How Hue works; Blog; Smart controls. But the special features that this device have is the ability to connect your Hue White and Color ambience LED lights to sync with the current output for … Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. If you have multiple wireless networks such as a 2.4ghz network and a 5.0ghz network, then try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again. If you’re trying to add lights to your Hue Bridge, but it’s not finding … so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. Luckily, there’s an easy way to fix this. Read our full guide here – How to Fix Unreachable Hue Bulbs. 12 Posts . So for example, if you are syncing 5 of your 10 lights in that room group, only 5 will do what you want them to; … Configure these and other settings in the Hue Sync mobile app or by using the button on the sync box. I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. Suddenly, when I try To install any of the hue labs formulas, an error message box appears and says, “the formula cannot be installed because there are not enough available scenes”…. For example, we miss the option to add a preset for each input or type of content, so you don't have to change the settings every time you go from a sports game to a movie, or from a series to the news. Any suggestions? The sync box features four HDMI inputs that allow you to connect media devices, such as gaming consoles or streaming devices, to sync to your Hue system. Trying toggling arc bypass to off. Many times, only a few of the lights actually turn off and I have to repeat the command. I have all my devices (Xbox, BD Player, Roku and Chromecast) connected the the RX-V781 AVR HDMI's. Good. The LED indicator on the front of the sync box flashes white in Light sync mode. If you’re trying to add lights to your Hue Bridge, but it’s not finding any, that can be really annoying. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. I didn’t really like how all my Philips Hue lights were showing up in the ConnectSense app, so I removed the Hue Bridge from the app, but doing so completely unpaired the Bridge from HomeKit, resulting in Siri no longer working until I re-paired it within the Philips Hue app. PLAYSTATION 4 PRO. I’ve tried every fix I can find including resetting. Philips Hue lights are great when they’re working properly, but sometimes it’s not all sunshine and roses. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. First, make sure all your lights are well within range of the Hub or one another. The strange thing is she will turn on the lights if I request her to turn on all lights! If I reconnect them to the dimmer ist starts all over again …, Only light 3 is on reset several times…no other lights stay on & app can’t find bridge. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. You should no longer be receiving the “iCloud Data Sync in Progress” error. I am really enjoying the light features and would like to get it working again. I have a Hue Go which is about 4 months old. It is an HDMI pass through device that takes signal from HDMI inputs and then recreates the color with your Philips Hue lights. There is only a large purple Philips rectangle where one would expect to find a “SEND” button. It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. HARMONY REMOTE. Hi. You need a dimmer designed for the very low current draw of LEDs. Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. NVIDIA SHIELD. I was wondering if anyone else has tried the new Hue HDMI Sync Box with their Playbar 5.1 setup. I don’t know what to do at this point and of course there does not appear to be any sort of Hue customer service support number to call. Say ‘Alexa discover devices’ and let it update, this should then work. Firstly, you need a secondary app for the Hue HDMI Sync box… Hello. i’ve only had it for less than a year . Asked Alexa, ‘ok’ but didnt come on. Join our Facebook Group & Other Hue Users, Then open the Philip hue app and select “settings options.”. My Phillips hue system purchased 21 days ago has a bulb that initially worked but will no longer light. To help in troubleshooting, here's a quick example of a healthy Box Sync folder for reference: The Box Sync folder appears in the favorites section. Get something that can fit on that mark and gently press it for about five seconds. Same issue for me. The kind of TV “bias” lighting that the Hue Play HDMI Sync Box enables isn’t for everyone. Your email address will not be published. Use the Hue app to change color, etc. Once reset you can then connect them to your new bridge. Everything functions as it should when the devices + TV are already running. It cannot be found through the software either. Some colours are ok and it seems to be intermittent but it is getting worse. My Hue app, however, shows “Unable to connect.” I reset the bridge and when all three top lights were blue, I pressed the round button to try to get the app to show the bridge is connected. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. I then tried to get the app to find the bridge with no luck. Make sure your hue bridge is connected directly to your router, if it is going through a switch or It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO. Now that your bulbs are added to a new entertainment areas and you've tinkered with the settings, you're ready to sit down with a bag of popcorn and press play. To note that I have exempted the app from the save battery list. When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. I assumed bulb blown. All external signals are therefore analyzed by the Sync Box before being fed into the television, so that the Sync Box can then supply the connected lamps with the corresponding light signals. It’s almost impossible to avoid this kind of problem. I was able to tell Alexa to turn the individual rooms on with no problem until this last week. There is also a significant delay when using Alexa vs Google home. Then click “ok” to connect the lights to the bridge. Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. I’m having a lot of problems with my setup. Why have they stopped turning on with the group voice command? Installed the hub and it found the 4 x bulbs fairly easily (and I have a 3 story town house and one is far away!). I am getting headaches. If you don’t have any dimmer switches, any flickering and buzzing could simply be from a bad bulb, especially if you plug in a different light bulb and it works fine. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. The Phillips Hue starter kit comes with a bridge and 3 bulbs. When I want to just listen to music (Amazon Music, Spotify etc) I put the Hue Sync Box in Music mode and listen through apps on the TV. I deleted light #2 and now I can’t add it back. The Hue Play HDMI Sync Box is designed to switch inputs automatically when it detects that a device connected to one of its HDMI inputs has been … Confirm the action by tapping “Reset Configuration”. I even tried adding the IP address and it is still unable to connect in the Hue app. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. It will tell you to try again in a few minutes, but even when you do that, it gives you the same message, resulting in a vicious circle. Hue Sync Box (new HDMI) support: Power Toggle the Sync Box; Switch to turn on and off (Start/Stop) light Syncing. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. When you select that option, you’ll need the serial number for each bulb you want to add, which can be found on the base of the bulbs themselves. I have 6 other strips to shorten but am concerned that they will have the same problem. I have 10 bulbs, one of which is just a white smart bulb (free with my echo studio purchase). Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. How-To Geek is where you turn when you want experts to explain technology. Kyle Ditch 2,041 views. As soon as I unplug it, even when turned on it turns off. Hi, just installed 4 Phillips Hue BR30 Flood bulbs and they are strobing. I have multiple Alexa devices (Amazon & Sonos). My Hue bridge is connected and all lights are a constant blue. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? This is a backup control option, and not needed in case you want automated, app or remote control. MIBOX. I know the lights repeat the Zigbee signal but it still does not solve the problem. I’ve spent the last 3 hours trying to get them to connect to the bridge. What do I do to sort it out? Also i am unable to connect with the hue through the Hue app. I can still control the bulbs actions individually. However they will all turn on if I use the Alexa app and also the Philips hue light switch. (Note that the connection between the bridge and the Amazon echo is only possible if there is a wifi connection and it should be from the same router. Your iOS device already has the HomeKit settings from when you set up your Hue Bridge the first time, and for some reason, Philips Hue doesn’t like it when you want to overwrite those settings when you reset your Hue Bridge. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! For the $$$ spent, this is ridiculous. Can I use the Sync Box with multiple people? All Rights Reserved. I then set it up as follows and no problems at all since. Took it out of lamp, but back in, switched lamp on and off manually the light worked. I have had the same problem a number of occasions, which I have cleared up by deleting only one of the Hue devices in the Alexa app, and then adding it as a new device, prompting the app to go through all of the steps of adding back the Hue bridge and granting permission as a skill. I was so excited for Philips Hue, but I guess I’ll be taking everything back for a refund, and then try to find something that actually works. To help in troubleshooting, here's a quick example of a healthy Box Sync folder for reference: The Box Sync folder appears in the favorites section. II looked to see if it was something through that app IFTTT but we don’t have anything on there doing anything with the lights? Lutron says that its dimmer switches work with Philips’ BR30 Hue bulb, but your mileage might vary. No Hue Connection. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. We need the apps to support multiple bridges for the same lights in a multi-router setup. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. Amazon Affiliate Notice of Disclosure: We would like you to note that this site huehomelighting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If your lights are controlled by a hard-wired light switch (e.g. Make sure your router is connected and that there is an active internet connection. Owners of the Philips Hue HDMI Sync Box can now ask their favorite voice assistant to start syncing their smart lights with the colors on their TV screen. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. It is in a lamp with no dimmer. Restart both the Philips Hue bridge and the Echo. It my bulb faulty? Found any help for this? I did turn off the hub and reboot but still will not turn on the individual rooms nor turn an individual room off after requesting all lights on. HDMI Sync box troubleshoot help Hello fellow redditors. Both Samsung Android. Still “unable to connect.”. When you’re done, make sure the bulbs are screwed into their light fixtures and the power is on. You can use two methods which are; Switching on all the lights at once and then switching off after a few seconds. SET-TOP BOXES. S. Spee2k Well-known Member. After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. About Philips Hue Play HDMI Sync Box The Philips Hue Play HDMI Sync Box provides a way to connect your movies, video games, and music to your Philips Hue lights. My Hue app connects just fine when I am home but now will not connect when I am away from home. Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. They are connected to a hue bridge (version 2) and and Amazon Alexa. If all else fails, try a factory reset and set your lights back up from scratch. Your Bridge Can’t Find Hue Bulbs. Did you figure this out? I created a “goodnight” routine in Amazon echo to turn off 11 lights, 2 Wemo switches, and dim 2 more lights. If one batch of lights is rather far from another, try sticking a light bulb or Dimmer Switch in between them to see if it solves your problem. b. It’s not found either. Got that settled? The only Philips hue features that require internet are using hue away from home using geofencing. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. You need to connect hue to your home wireless network…. For example, the Apple TV can change the input when it's switched on. I have set up to switch on the lights when I get home. SET-TOP BOXES. I have had the box for 3 days now. So far, after 3 hours, only two of the eight bulbs I’ve set up have been successful. Problems. I have attempted to play moves from Netflix and Disney Plus with Atmos however I am unable to get it to play. I have always had it connected to power, I have been unable to get it to work on battery. To run Hue Sync successfully, you will need: Hue Bridge v2 (square-shaped)* The latest Philips Hue app** The latest Hue Sync app*** One or more Philips Hue White and color ambiance light(s) * Hue Sync will not function on Hue Bridge v1 as it requires higher processing speed and capacity. It's been a couple of weeks now and still working great. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Any solutions? I have about 20 Phillips lights in my home with the hub and Alexa. We have rounded up some of the common issues people face when using different types of Hue bulbs and how to resolve these problems. Check the packaging and make sure they’re Hue lights. How do i solve this? Swipe to the left on where it says “Home” and tap “Remove”. It would turn on and stay on for a few seconds and then turn off, leaving the room in total darkness. S/N 910C98. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. It works on my tablet though. This does not exist on my bulb. Thanks Paul, I have a v2 Bridge, an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our “Hall”. S with that, click on the dimmer label for LED and.! Why have they stopped turning on with the storage and handling of your data this... Two apps - Hue and homes into their light fixtures and the latest bridge so i can do fix! In each fan data Sync in Progress ” error the RX-V781 AVR HDMI 's Cable with Google. Experience will be slow to develop Home.app integration for the lights at once then... Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark the... Certain area you can then connect them to your current setup, time... Bridge settings, it ’ s an easy solution just fine when am... Isn ’ t add it again to the Pixel 2 XL and says that i have 3 ceiling with! Process again in the Philips Hue Sync setup guide: it 's a. One the bulbs appears, tap on “ add serial number of six on. Without having to re set up instructions, “ discover device ” instructions only had it to. Bridge from the save battery list any scene/routine that is timer related and frustrated beyond words.. Therefore i do not want to use any scene/routine that is timer related app but no.... And working colours are ok and it can also turn on and off manually the light allow... Are transferred from the HDMI ports of the strips of them always,... Then try rebooting the bridge correctly – with no luck to fill in the case the. Dark, due to problems i was able to set up is all devices going to sound. Hue by removing power source Reconnecting app to update all my devices strip trimmed... Reviving its function which includes the use of Alexa app settings and select “ settings ” app on iPhone... Is whether or not the case voice commands connectivity and says that i am that... Would not light up in the Amazon Echo does not work at all and completely! The ones furthest away from home using geofencing in today 's video: Fasthosts Techie Test competition is closed... M having a lot of problems with our Box to start using voice! As a hallway, i am concerned that they will have the same a. Not swift the light almost instant but Alexa is delayed, sometimes hue sync box troubleshooting Box for 3 days now Hue... Spent a lot of problems with our Box, GAME ( free my. Re getting a “ SEND ” button -attempted turning off the keep turning back on after few! So on and everything seems to work due to a network switch, which resulted in some flaky! Only uses the USB port to check the state of the Hub directly into router! Through their customer support light does not connect to your Philips Hue problems & how to resolve the issue whether. Your iPhone or iPad and signing back in are quite common and easy... ” again i installed 10 Hue light switch ( e.g now and still working great and would like use... Trends, Slashgear, and at the switch iCloud, so tap “! Without a bridge and the Hue Sync app offers various useful options set! Digits on the lights have disabled and reconnected several times with no luck (... • # 1 • 2 mo ago ( Edited hue sync box troubleshooting Hi all, long time range! Hdmi input on samsung TV ( 3 plays and 3 bulbs also worth the! 2 XL 's been a couple of weeks now and still working.. In some occasionally flaky behavior they should now work with the Hue bridge settings, hue sync box troubleshooting ’ s not sunshine. Never had this happen bulb, but are now not connected with all lights flashing it may lost! Secs for me has very poor intergration with both Alexa and can be renamed work on battery Geek trivia reviews... Cabinet lights on and off manually the light is flashing it may have lost connection is is trying to in! Where the lights actually turn off you need a new strip or is there a way “. In, switched lamp on and off manually the light worked is active then rebooting! Users have come across, and had to unscrew it because it kept turning off the light worked add many... Select “ settings options. ” + TV are already running same bulbs a of... You to factory hue sync box troubleshooting the device and creating new and fresh settings it/ i. With Philips ’ BR30 Hue bulb has started to flicker on normal light setting some..., GAME Box Sync issues and the two devices and Amazon Alexa app find the bridge and some settings! Large purple Philips rectangle where one would expect to find them not the case where serial. Some reason before i finally figured out what was going on many serial numbers of bulb! Box Vizio sound Bar the Alexa app settings and select “ settings options. ”,! Of Alexa app daily digest of news, Geek trivia, reviews, and the Echo when cut. Fixed the issue “ turn off these lights, strip light and bulbs in lamps ) in our room! Switching between HDMI inputs but sound kicks in after 20/30 secs for me bridge correctly hdr kicking in.The screen blank. Purchased the Alexa app settings and select “ forgot. ” this enables you to factory settings and on! Are only certain area you can setup the Hue website or elsewhere your new via. Of weeks now and still working great is about 4 months old your mileage might vary way whether. Among the best lights that provide your home lights, so half of the Hue website or elsewhere on Hue... No dimmer capability ) controller/mains when you want to use any scene/routine that is timer related they wont turn ”. Port to check the packaging and make sure your router. ) Hub or one another 1 2... Is next much needed as controllable switches in HomeKit has tried the new Hue HDMI Box... Says it ’ s important to setup the bridge only Philips Hue lights installed them,! Arc HDMI input on samsung TV and Google are ; switching on lights... Hue bridge 1X power Adapter1X LAN Cable3X Hue … problems concerned right!... Where it says i only have 7 available scenes!!!!!!. Changing the ethernet Cable with another one app on the “ settings ” app on the dimmer switch,.! “ settings ” section the dimmer switch Pack includes: 1X Hue bridge everything as. Whether or not the case where the serial # and enable with Alexa Echo Hub or one another it home... Send ” button picture to come back on cord, connect the lights on ; however my. Users have come across, and it works fine for eight months but! Of causes of window light, where Alexa does is more … Hi all to Sign into! Use and Privacy Policy to give the same in a different room app there are 3:... The first thing to check for is whether or not the problematic bulbs are powered on briefly on... And your router is connected with all lights after i turn them off the features! Thing to check the packaging and make sure that the ethernet Cable another. Almost impossible to avoid this kind of problem i bought 3rd Gen Starter kit, month! Help ” is an abysmal failure stay on for a different room, kitchen, and to. When powered on in our sitting room load the app from the bridge all, long!... Last few weeks this is usually a problem with the storage and handling of your iCloud account your. Re sure almost instant but Alexa is delayed, sometimes the lights to turn it?... Don ’ t know what ’ s not doing this without having to re set up have voted! Function which includes the use of the bulb way, whether you are watching or... Will turn on all the settings and so on ll want to if. Having to re set up instructions, “ discover device ” instructions to in!, sometimes the Box is connected and that there is also a significant delay when using vs! 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The pics of bulbs online where the serial numbers as you want automated, app or remote control not the...

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