To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Freely exchange data and have it curated for direct integration into your workflows. Cookies are used for system performance functionality. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You can ask us not to use or share certain health information for treatment, payment, or our operations. The Patient Portal is an online service that provides patients secure access to their health information. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Get expert help improving clinical and administrative workflows and your organizations overall performance. Clicking Feedback will bring you to a survey form where you can leave feedback. Please try again. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. What do I need to access the Patient Portal? Meet patients where they are and deliver vital care while helping maintain your practices schedule density. We secure your personal information from unauthorized access, use or disclosure. Urgent matters should not be dealt with via the Patient Portal. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. When an appointment is available for check in, you will see a button next to it labeled. This website and Patient Portal contain links to websites operated by other parties. that you are authorized to address the patient's billing matters. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You understand that Patient Portal provides you with online access to some clinical information about you. How do we typically use or share your health information? This will bring up a list of all the test results you have received. powered by. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Here are answers to some frequently asked questions to help you get started. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). We typically use or share your health information in the following ways. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Improve your performance with the support of the largest connected network in healthcare. Below you will find answers to commonly asked questions concerning the website. We must follow the duties and privacy practices described in this notice and give you a copy of it. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We only get paid when you do, so you know your success is our top priority. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We reserve the right in the future to charge a fee for the use of Patient Portal. To view the details of any test result, press the card of the result you want to view. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. How do I manage my saved credit and debit cards? Navigate to the Account screen by clicking Account in the bottom navigation bar. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Innovating healthcare. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). From here, you can set up access via preferences for those you are a guardian or caregiver. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. . Save time and boost clinical efficiency with our fully integrated, hands-free products. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. However, we are working on adding more features to the app soon. How do I know which of my family members data is being shown in the athenaPatient app? You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Select an available appointment from the calendar. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Click the desired form. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Ask us how to do this. Follow the prompts and check in to your appointment. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. You need to select the Accounts icon in the lower right navigation bar. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. If you don't agree, don't use the Patient Portal. How do I schedule an appointment through athenaPatient? You are using an outdated browser that is not supported on the Patient Portal. Who Can Access the Patient Portal. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We will say "yes" to all reasonable requests. trouble logging in, password assistance, access to family members information etc.) If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Ask us how to do this. Where did they go? Yes. We must follow the duties and privacy practices described in this notice and give you a copy of it. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. If the issue persists, please report it by clicking Profile in the bottom navigation bar. trouble logging in, password assistance, access to family members information etc.) If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Please try again in a few moments. After you verify your identity, the Patient Portal home will open. This will bring up a detailed view of the results. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. I'm . From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. Click the Accounts icon in the lower right navigation bar. Click on the back arrow to return to the Patient Portal. through the athenaPatient app? Your use of the Portal after we make changes is deemed to be acceptance of those changes. . You can complain if you feel we have violated your rights by contacting us using the information on page 1. Only test results which are considered appropriate for release will be accessible through the Patient Portal. This feedback form is a one-way communication system. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Select your provider and office location. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Patients can message their doctor or provider directly and connect with their healthcare team! You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). The Patient Portal is an online service that provides patients secure access to their health information. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. A link to reset your Patient Portal password has been sent to. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. We will say "yes" unless a law requires us to share that information. We are not required to agree to your request, and we may say "no" if it would affect your care. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. athenahealth reserves the right to make periodic updates and revisions to this Policy. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. You cannot permanently delete sent or archived messages. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Collect more of what youre owed faster with services that support billing efficiency. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We will provide a copy or a summary of your health information, usually within 30 days of your request. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. To do this, you must create a password for your account by clicking the. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. You cannot permanently delete sent or archived messages. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Relieve your team of administrative work and let us complete it more quickly and accurately. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. It is at your provider's discretion to make test results available. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Note: This page should only be . All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Indicate your contact preferences for different types of notifications. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. You'll need to login to athenaNet to connect. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. When you see this error, a problem has occurred with the app loading your data. What if I'm unable to access the Patient Portal? . Select your provider and office location. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Can I access my Patient Portal from the athenaPatient app? How do I register for the Patient Portal? You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
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